Live Chat serves as an interactive and immediate communication tool, enabling visitors on your website (contacts) to engage in direct and instant dialogue with users via a comprehensive webchat interface. This dual-directional communication platform not only narrows the distance between users and their audience but also enhances opportunities for impactful interactions.

Feature location 1 - Chat Widget

Users have the flexibility to fine-tune the look and feel of the chat widget, including options to personalize the avatar, color scheme, agency branding, and display of legal messages. Users can also craft introductory messages to engage visitors effectively. Users can further enhance the user experience by configuring fallback time settings for periods of inactivity and defining acknowledgment messages within the chat widget settings. Users can easily obtain the chat widget code and seamlessly publish it on their website, facilitating immediate integration

Feature Location 2 - Conversations

Live Chat is seamlessly integrated as a dedicated channel within the Conversations module. This integration allows users to communicate with web visitors in real-time without the hassle of navigating to separate platforms. Users are endowed with two significant manual actions for precise control over Live Chat interactions.
Request Contact Details: This action allows users to seamlessly send a contact detail form to web visitors. It paves the way for extended and personalized communication, opening doors to deeper interactions.
End Live Chat: This feature empowers users to wrap up the chat efficiently when a matter has been successfully resolved.