Call & Voicemail Drop Events

Modified on Wed, 03 Jan 2024 at 10:01 AM

Voicemails offer an effective means of engaging with customers and introducing them to your business. Utilizing voicemail drops is a swift and cost-efficient method to assess the reach of your messages. Initiating a voicemail drop can be a pivotal move in boosting sales and enhancing customer satisfaction. Begin immediately by obtaining your complimentary voicemail drop from our website.

This article will delve into the details of Call and Voicemail drop events.

How to set up automated calls and voicemail drops in Workflow

Once you are in the subaccount, click Automation on the left menu.

Click on Create Workflow.

Click on Start from scratch… then Click on Create a new workflow.

After you configure the workflow trigger

Click on Add your first Action.

Click on Assign to User if you want the calls to go to the assigned user's phone number configured.

If no one is assigned, the calls will route based on the Inbound Call Routing - Explained.

Click on Call, then followed by a voicemail action.

What happens

By default, the call whisper states, "You have a new lead, John Smith. Press any button to connect".

You can modify the Call whisper message here:

Voicemail detection

When the lead can't answer the call, you will hear this message: "Couldn't connect with the lead," and the call ends. You can't leave a personalized voicemail if this occurs.

To leave a personalized voicemail with our Call event, go to the settings of the call step, and you can turn on "Disable Voicemail Detection."

You can upload the voicemail file here:


My voicemail file is not working.

1. go to and upload the voicemail file. Otherwise, you can create a new file here

2. Select 64kbps MP3, the lower the better

3. Upload back to voicemail campaign/workflow

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