Hhow to configure the Missed Call Text Back feature

Modified on Wed, 3 Jan at 9:59 AM

Are you concerned about missing crucial calls and potentially losing business opportunities? Our missed-call-text-back feature is designed to help you manage this effectively. This convenient tool enables you to send automated text messages to missed calls, ensuring you never miss a chance to engage with prospects or clients when it's most crucial.

In this guide, we'll walk you through the setup and usage of the Apex missed-call-text-back feature. This will empower you to improve your communication processes and concentrate on expanding your business. Let's dive in!

Please Note:

The missed-call-text-back feature will trigger an SMS notification for every missed call, even if the caller tries multiple times within a brief timeframe.

To avoid receiving multiple SMS notifications for missed calls, it is suggested to create and customize the existing recipe in workflows and personalize it to manage according to your preference (Try adding a 20+/- min  wait step, or filter using tags - 1st call, 2nd call etc).

Step-by-step to configuring the Missed Call Text Back feature

1. Click on Sub-Account "Settings" Tab.

Click on Settings

2. Within the "Business Profile" tab, scroll down

Click on Missed Call Text Back modal and make any changes here you wish

Click on Missed Call Text Back…

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